Terms and Conditions

Terms and Conditions (T&C) — ESONSHOP

1. Legal Agreement

By accessing esonshopph.com, you enter into a legally binding agreement with ESONSHOP (Registration No: PLACEHOLDER — client DTI/SEC registration number). These Terms govern your use of our automated game top-up services and digital goods. If you do not agree, please discontinue use immediately.

2. Service Accuracy & User Errors

UID Verification: It is the User’s absolute responsibility to ensure the Game ID (UID) and Server selected are correct.

No Liability: ESONSHOP uses an automated API system. Once a top-up is processed to the UID provided by the User, the transaction is considered final. We cannot pull back or refund credits sent to the wrong account due to User error.

3. Delivery Policy (24/7 Automated)

Method: Delivery is strictly digital. No physical goods will be shipped.

Timeframe: Upon successful payment, orders are typically fulfilled within 1 to 30 minutes.

Delays: In rare cases of provider maintenance or technical downtime, delivery may take up to 24 hours. Users will be notified through our official channels.

4. Payment & Compliance

All prices are listed in Philippine Pesos (₱) unless stated otherwise.

We reserve the right to request identity verification (KYC) for large or suspicious transactions to prevent payment fraud and money laundering.

5. Refund & Cancellation Policy

Non-Cancellable: Once a payment is confirmed, the order cannot be cancelled.

Digital Goods Are Final: Because top-ups are digital goods delivered instantly, no refund is given after successful delivery, except as set out in our Refund Policy.

Refund Eligibility: Refunds are only granted if the product is out of stock or a system error prevents delivery.

Refund Method: Approved refunds will be credited back to the original payment method (for example, your bank account or e-wallet), or to your Eson Coins wallet where that was the payment source.

Timeframe: Refunds are processed within 7 to 14 working days, depending on the bank’s or e-wallet provider’s internal procedures.

Full details are set out in our Refund Policy.

6. Eson Coins Wallet

Eson Coins are a prepaid store balance (1 Eson Coin = ₱1.00) usable only to purchase products on Esonshop. Eson Coins are not money, are not transferable to other users or external accounts, earn no interest, and cannot be exchanged for cash except where required by law. Failed orders paid with Eson Coins are automatically refunded to your wallet. We may suspend a wallet pending investigation of fraud or abuse.

7. Chargebacks & Payment Disputes

Contact our support first: most delivery issues are resolved within hours. Filing a chargeback or payment dispute on a successfully delivered order is treated as a breach of these Terms; we may suspend the related account and wallet while the dispute is open and may contest the chargeback with delivery evidence (order logs, fulfilment records). Fraudulent chargebacks may be reported to the payment provider and the relevant authorities.

8. Intellectual Property

All game logos and titles are the trademarks of their respective owners. Esonshop is an independent reseller and is not officially affiliated with these developers or publishers.

9. Limitation of Liability

ESONSHOP shall not be liable for any indirect, incidental, or consequential damages arising from the use of the service, or for any issue related to the game publisher’s account management (for example, account bans not caused by our service). Nothing in these Terms limits rights that cannot be waived under the Consumer Act of the Philippines (RA 7394).

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Philippines. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Philippines.

11. Contact Details (Official)

For consumer-protection purposes, our official contact details are:

Legal Entity:

ESONSHOP

Registration No:

PLACEHOLDER — client DTI/SEC registration number

Headquarters:

PLACEHOLDER — registered business address, Philippines

Support Email:

[email protected]

Official WhatsApp:

+6300000000