Refund Policy

This Refund Policy forms part of the Esonshop Terms and Conditions and follows the Consumer Act of the Philippines (RA 7394) and Philippine bank standards.

1. Non-Cancellable Orders

Once a payment is confirmed, the order cannot be cancelled. Our delivery is automated and begins processing to the Game ID (UID) you provided immediately after payment.

2. Refund Eligibility

Refunds are only granted if the product is out of stock or a system error prevents delivery. Completed digital deliveries are final, and top-ups sent to an incorrect UID due to User error are not refundable (see Terms section 2).

3. Refund Method

Approved refunds are credited back to the original payment method (for example, your bank account or e-wallet). Orders paid from your Eson Coins wallet are refunded to that Eson Coins wallet, which is their original payment method and is available to spend immediately.

4. Refund Timeframe

Refunds are processed within 7 to 14 working days, depending on the bank’s or e-wallet provider’s internal procedures. Refunds returned to your Eson Coins wallet are credited immediately once approved.

5. Manual / Oversea Top-Up Review

Manual wallet top-ups are verified by our team before your Eson Coins balance is credited. If we cannot verify a transfer, it will not be credited; contact us with your payment proof and we will work with you to resolve it.

6. How to Request a Refund

If you believe you are eligible for a refund, contact us with your order number and payment proof. Our official channels are Email [email protected] and WhatsApp +6300000000.